• US$160

• 16 designs

• 6 designers

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Brief de Design de Logo

We need to update our Customer Journey Graphic. Below is the current graphic and a list of updates.
We are a property management company that owns and manages 55 apartment communities across the Southeast US. As part of our employee training, we define the customer experience, the touch-points within and what we expect at each stage. Currently we have 5 stages within the Venterra Experience “cycle”: Leasing, New Resident, Resident, Renewal and Move Out. We’re looking to define the Resident Experience a little more. It may mean that visually, the straight line becomes a line with a loop. Once the resident enters the resident experience, they’ll definitely interact with us to Pay Rent and most likely to Submit a Work Order. There are a number of additional touch point opportunities. At the end of the resident cycle, they either renew their contract with us and re-enter the resident cycle or they move out. I’ve added a rough visual of this below as well.
We’re looking for someone with journey mapping experience to use their creative license to update the graphic of our customer journey map in consideration for the above.
The current customer journey map, The Venterra Experience - in attached file

















Rough Visual of more defined Resident Experience - in attached file


Straight line journey becomes a journey with a loop? Not married to this. Just an idea. - in attached file

Marché(s) Cible(s)

employees

Secteur / Type d'entité

Property Management

Texte du logo

defined within description - see supporting doc as well

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Couleurs

Couleurs choisies par le client et à utiliser dans le design de logo:

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Aspect

Chaque curseur illustre les caractéristiques de la marque client et le style que doit transmettre votre design de logo.

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Exigences

Doit avoir

• defined within

Bien d'avoir

• defined within

Ne doit pas comporter

• defined within

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Fichiers

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